Frequently asked questions
Answers about features, licenses and setup.
What is Universal Translator?
Universal Translator is a Windows application for translating product catalogs and documents with local AI. It supports popular file formats and offers additional tools for product content.
How does the token system work?
Tokens measure text usage in metered operations. One token is roughly four characters; actual usage varies by language and content. Packages contain 2, 5, 10 or 20 million tokens and do not expire. Software licenses are sold separately.
How do I receive the 100,000 tokens included with Pro?
Standalone Pro: send support your order number and Program Identifier (UID) to receive the included token code, then redeem it in the application while online. The Pro + Enterprise bundle grants its starting allowance automatically after activation. Additional tokens are sold separately.
Does the application work offline?
The application works offline on your computer. Internet access is required for activation, AI model downloads, token top-ups and accounting for the monthly Enterprise token allowance.
What hardware do I need?
For basic translation: Windows 10/11 (64-bit), an AVX2-compatible processor and at least 8 GB of RAM. More demanding features need more memory; a compatible GPU can speed up processing. See System Requirements for details.
Can I get a refund?
For refund questions, contact support with your order number. Check the purchase terms before paying.
Does it work with Mac or Linux?
The application is currently available for Windows 10/11 (64-bit). There is no Mac or Linux version.
How are application updates checked?
Use Help > Check for updates. Automatic checks are optional, off by default and run at most weekly while the application is open. These requests contain no UID or license key. Available installers are accessed from your Lemon Squeezy orders after you click the download option.
Does Enterprise need periodic verification?
Enterprise periodically verifies its license. A signed confirmation permits offline access to features for up to 14 days, limited by subscription validity. The monthly token allowance requires a connection during use. Purchased tokens remain usable offline.